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| Technical Support If
you have problems about any facet of a proposal, such as budget
concerns, questions about billing, or anything dealing with the
actual proposal or its funding please contact your Proposal
Administrator.
Any other problems can be directed to TAMRF e-RAMP Help Desk via email at e-ramp@rf-mail.tamu.edu or by calling 979-845-8375 between 8am and 5pm Central Standard Time.
I don’t know who my Proposal Administrator is. How may I find out?
Check the list of Proposal Administrators for more information; the chart shows the departments each Proposal Administrator handles. If that does not help, please contact the Preaward Hotline at 979-571-9489.
The link in my “Proposal for your Review and Approval” email is not working or not there. How can I fix this?
If the link is there, but not working, you should first check and make sure that your email client is configured to show HTML. Your IT department will be able to better answer questions about how your computer is configured. Please note: if you are using an internet-based email client such as Gmail or Hotmail, these clients are configured to view HTML by default.
If the link is missing, check your email browser’s settings (or check with your IT department) to ensure that hyperlinks are not being filtered out of incoming email.
If these solutions do not work, please contact TAMRF e-RAMP Help Desk at e-RAMP@rf-mail.tamu.edu or at 979-845-8375.
I am not getting the “Proposal for your Review and Approval” emails. Can I still review and approve a proposal without it?
Yes you can. Directions on how to do this may be found here.
I can’t approve a proposal because it keeps telling me that I need to save the changes. How can I fix this?
First try clicking on the icon at the top of the Reviewer Dashboard to save your changes.
If that does not fix it, then you are trapped in what we refer to as the “save bug.” This rare error occurs to a very small number of both PC and Macintosh users who are using Mozilla Firefox as their internet browser. We are working on pinpointing the problem, but believe that it is due to java script settings.
If you encounter the "save bug": Please contact TAMRF e-RAMP Help Desk at e-RAMP@rf-mail.tamu.edu or at 979-845-8375 so that we can gather information about your computer and its settings.
The only solution that works currently is to use a different browser for proposal approval. Please see the following FAQ for more information on other approved browsers.
We apologize for the inconvenience and are working diligently to resolve this problem.
My internet browser is not working correctly with InfoEd. What browsers are recommended for use with InfoEd?
PC users can use Microsoft Internet Explorer 5+, Netscape Navigator 6+, and Mozilla Firefox.
Macintosh users can use Microsoft Internet Explorer 5+, Mozilla’s Firefox, and Safari
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